You drop the rug or mat into our warehouse, we collect your details and contact you once it is ready for collection. The process can take up to a week maybe two, to ensure it is done thoroughly.

We run over the carpet with what is called a Rug Badger, which beats out any excess dirt and dust. It is then treated with stain treatment if required and then steam cleaned. Some rugs and mats are unable to be steam cleaned; this is when the dry cleaning method is used. It is then hung on our drying racks and drying fans are put in place to help the drying process. Once completely dry, it is inspected to assess if further treatment is required. After it has been determined clean, it is then rolled up and placed in plastic, then we contact you the customer to inform you rug is ready for collection.